The Scoop on S.C.O.R.E
Per the ISO Standard, Standby Screw must set internal goals in certain areas of business. We refer to these as “Quality Objective Measures.”
These measures are reported monthly and S.C.O.R.E is the acronym that we use to keep our goals top-of-mind because it is easy to remember.
Each month, we hold group meetings where we report our progress to all employees and illustrate to them how each employee’s job is important; each employee can affect whether we, as a company, are successful or not.
Let’s break down the “score” for you:
S = SCRAP
The dollar value lost due to scrap parts each month
C = CUSTOMER RETURNS
The dollar value of parts returned by customers compared to total dollars shipped. We have set a goal of .10% for ourselves in 2015.
O = ON-TIME DELIVERY
While all customers would like 100% on-time delivery, this is not always possible. We track this internally and exceeded 98% on-time in 2014.
R= REWORK HOURS
The hours recorded for activities for which we do not get paid. This would include sorting or reworking parts that may not meet customer specifications.
E = EFFICIENCIES
While efficiencies for each department are monitored daily, we also report the overall shop wide efficiency for S.C.O.R.E.
S.C.O.R.E is extremely important to us at Standby Screw because not only does it help us internally, but it makes it easier to increase customer satisfaction!