Standby Screw Receives a 100% Overall Satisfaction Rating

As we do each year, we recently asked our customers for feedback on the way Standby Screw conducts business. We do this so we can celebrate our successes but also identify areas of improvement. At the end of the day, it’s all about our customer and doing our best work for them.

Here are the highlights from this year’s customer satisfaction survey:

  • 100% of customers are satisfied with the way Standby Screw conducts business
  • 95% of customers agree that ordering from Standby Screw is an easy process
  • 100% of customers would recommend Standby Screw to their colleagues
  • 81% of customers agree that Standby Screw takes initiative and is proactive
  • 73% of customers are satisfied with the way Standby Screw provides quotes
  • 87% of customers are satisfied with Standby Screw’s delivery times
  • 100% of customers are satisfied with Standby Screw’s communication efforts
  • 100% of customers agree that Standby Screw is quick to resolve quality issues
  • 100% of customers agree that Standby Screw quickly and efficiently responds to questions and customer needs
  • 100% of customers are satisfied with Standby Screw as a whole!

Overall, we are very happy with the results of our survey this year and look forward to making continuing improvements as we aim to work better and more efficiently for our customers!

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