Standby Screw’s 2017 Customer Satisfaction Survey Results

Every year, we ask our customers to give us feedback on their experience with Standby Screw and the way we do business. The survey allows us to celebrate our successes while identifying areas in which we can improve. At the end of the day, it’s all about doing our best work for our customers.

Here are the highlights from the 2017 customer satisfaction survey:

  • 93% of customers are satisfied with the way Standby Screw conducts business
  • 87% of customers agree that ordering from Standby Screw is an easy process
  • 93% of customers agree that Standby Screw takes initiative and is proactive
  • 93% of customers are satisfied with the way Standby Screw provides quotes
  • 93% of customers are satisfied with Standby Screw’s delivery times
  • 100% of customers are satisfied with Standby Screw’s communication efforts
  • 100% of customers agree that Standby Screw is quick to resolve quality issues
  • 100% of customers agree that Standby Screw quickly and efficiently responds to questions and customer needs
  • 100% of customers are satisfied with Standby Screw as a whole

Overall, we are pleased with the results of this year’s survey and look forward to making continual improvements to our process and customer experience in the years to come!

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