How Do We Ensure Quality Operations?

461890883At Standby Screw, it is at the top of our priority list that we manufacture all parts at a high quality to satisfy specific customer needs. How exactly do we do that?

In general, each operation has its own inspection plan that operators are trained to follow.

Some features may need checked more frequently than others.

We provide all of the operators with the inspection plan and gauges required for each operation.

We also have comparators, height gages, and various other inspection equipment located throughout the shop, so that operators can stay in their department to check parts, and not have to go back and forth to the Quality Lab.

Finally, before parts are moved away from the machine and back into Work-In-Process (WIP), a floor auditor will also verify the parts are conforming. The live inspection data is entered directly into tablet computers on the floor and parts are stamped to move along.

By taking all of these steps, we at Standby Screw save time, money, and most importantly, provide our customers with products they will be extremely satisfied with.

The Scoop on S.C.O.R.E

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Per the ISO Standard, Standby Screw must set internal goals in certain areas of business. We refer to these as “Quality Objective Measures.”

These measures are reported monthly and S.C.O.R.E is the acronym that we use to keep our goals top-of-mind because it is easy to remember.

Each month, we hold group meetings where we report our progress to all employees and illustrate to them how each employee’s job is important; each employee can affect whether we, as a company, are successful or not.

Let’s break down the “score” for you:

S = SCRAP

The dollar value lost due to scrap parts each month

C = CUSTOMER RETURNS

The dollar value of parts returned by customers compared to total dollars shipped. We have set a goal of .10% for ourselves in 2015.

O = ON-TIME DELIVERY

While all customers would like 100% on-time delivery, this is not always possible. We track this internally and exceeded 98% on-time in 2014.

R= REWORK HOURS

The hours recorded for activities for which we do not get paid. This would include sorting or reworking parts that may not meet customer specifications.

E = EFFICIENCIES

While efficiencies for each department are monitored daily, we also report the overall shop wide efficiency for S.C.O.R.E.

S.C.O.R.E is extremely important to us at Standby Screw because not only does it help us internally, but it makes it easier to increase customer satisfaction!